Providing excellent patient care is something that Richard Burford of New Haven takes very seriously. In his work at Yale New Haven Hospital and at the Yale Faculty Practice Plan, he continuously emphasized the need to communicate effectively with patients and their families. This puts both the patient and their families at the center of the care process, and enables more effective outcomes by including patients and their families in the care process. Richard Burford of New Haven also always focused on the personalization of care for each patient served by organizations he managed. This helps to make the hospital experience much less stressful for the patient, i.e. improved outcomes, lowered readmissions, reduced complications, reduced unnecessary ER admissions and unnecessary hospital admissions.